by Randy Taussig
Originally on March 23, 2020
*To help our readers navigate their businesses and organizations during the COVID-19 pandemic, we are re-posting this relevant blog post from June 7, 2017
The ability to solve substantive business challenges could be the most important skill your leadership team must master.
It can either propel your business forward at light speed or, if done poorly, keep you orbiting through chaos and frustration. Beating business obstacles is one of the most difficult skills to master, but when you do, magic happens!
As EOS Implementers®, we teach our clients a very powerful issue-solving methodology called IDS™ (Identify. Discus. Solve.) during the EOS Process®. But even as they comprehend the process, they often struggle to reach true proficiency.
In addition to the core elements of IDS, here are five tips to help you resolve your most difficult issues:
Issues identified early are opportunities, while issues identified late in the game are usually headaches you wish you never had. The key is to build a culture that encourages employees to call out issues quickly, in the spirit of knocking them down before they spiral out of control.
Too often, teams will address lightweight issues first, leaving the meaty issues for “later.” I had a client that left a significant personnel issue on their Issues List for almost a year. This led to bigger problems, including two key employees leaving because the problem employee was not handled. Attacking the toughest issues first will garner bigger benefits sooner.
Sounds obvious, but too often teams jump right into a discussion without truly understanding the issues they are trying to solve. If you don’t dig deep to unravel the onion, you may be solving the symptoms of certain business obstacles or problems instead of the root issue.
I can’t tell you how many times I have observed clients trying to solve problems only to get sidetracked, discussing this, debating that… quickly getting off track. The key is to stay focused on the defined issues (see #3 above) and swiftly recognize when the conversation is leading you down a rabbit hole.
It’s not uncommon for a team to come up with good solutions, but then fall short in execution. This is typically because they don’t clearly identify the follow-up steps and assign clear accountability to get them done. Don’t miss this step. It may seem obvious, but lack of clarity, accountability, and follow-through are common reasons for lackluster results.
The IDS process will serve your leadership team well, but don’t forget to also apply these five tips to get through your issues quickly and more effectively.